If you child misses a class
There is no refund for missed classes included in the term.
If your child needs to skip several classes for unforeseen health or family reasons, please get in touch and we will try to accommodate him/her into another course.
Refunds
Cancellations must be received in writing by email.
There is no refund if you cancel your enrolment on or after the course start date.
If you cancel your enrolment less than 14 days before the course starting date no refund will be given.
If you cancel your enrolment more than 14 days before the course starting date Art Start Academy will refund any fee paid less any transaction charges.
Changes to classes
Art Start Academy reserves the right to cancel group courses when the level of enrolments does not meet the minimum number needed to run a course (usually four enrolments), in this case a full refund will be given.
In case the tutor cannot teach a class due to illness or events beyond our control every effort will be made to give reasonable notice.
In this case the finish date of group courses will be delayed by one week, otherwise classes which have not been held can be rescheduled on a different date, providing all the students agree to the change.
If these two options are not suitable refunds will be given for cancelled classes.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at artstart.edi@gmail.com.
Exchanges
If you accidentally enrol for the wrong term or day, simply send us an email at artstart.edi@gmail.com and we will move your enrolment to the right course or refund you if the maximum capacity for that course has been reached.
Need help?
Contact us at artstart.edi@gmail.com or call Chiara at 07799635974 for questions related to refunds, cancellations and changes to classes.